Terms and conditions

1. Handling of Information

The information you submit to www.sagroparts.com will be handled with utmost care and respect.
SWEDMOG AB will only use the personal information when we are handling orders, during shipments and deliveries, for secure payments and, in some cases, customs declaration.
All information will be handled according to our Privacy Policy.

2. Ordering

The depiction of products and prices are not a binding offer but a non-binding online catalogue.
The information on the homepage is subject to change by us and may be changed without notice.

You can place your order on our homepage by adding your products of choice into the shopping cart.
During the checkout process, you will be asked to fill in information, which you will be able to change until you click the “Pay securely” button on the checkout page.

By ordering on our homepage and confirming by clicking the “Pay securely” button, your order is an offer to us to buy the goods you have ordered on the site.
We will acknowledge your order by sending you an automatically generated confirmation Email, which will contain information on the products ordered, prices, shipping specifications, as well as the information filled in by you in the ordering process.

Please read through this E-mail carefully, making sure that all information is correct. Should an error have occurred, please contact our customer service immediately to make the necessary amendments to your order.

To contact our customer service, E-mail us at info@sagroparts.com or call us:
Tel: +4649949055.

The contractual language is English.

3. Prices

The prices shown on the homepage at the time of the order are the ones that apply.

3.1. Prices for residents in the European Union

All prices at Swedmog / Sagroparts are gross prices including VAT (Value Added Tax), which is clearly shown on the invoice.

Applicable local VAT is added for the following countries: Finland, Germany, Denmark, the Netherlands, France, Spain, Italy, Austria, and Poland.

The total price includes the price for the products and shipping fees, where applicable.
The total price is visible on the checkout page before confirming the order, as soon as you have chosen your country of destination.
Our prices are always shown in EUR.

3.2. Prices for residents outside the European Union

If you are accessing our website from outside of the European Union, or your computer or server is located in a country outside of the European Union, the prices on our website are shown with the VAT/Sales Tax excluded.
You pay the applicable import taxes and customs fees according to your country’s policy when your order is delivered (this does not apply for orders to Norway and the United Kingdom).
You may also be charged an administrative fee by the shipping company.
Contact your country's customs office for more information.

3.3. Company orders and Intra-Community Acquisition

For Intra-Community Acquisition and business orders, please contact our customer service for more information regarding the order process at info@sagropart.com.

4. Payment

Swedmog AB / Sagroparts offers several payment alternatives.
We accept most major payment methods, such as payment by PayPal and major credit cards.
You also have the possibility to get an invoice that you can pay in advance to us.
Please contact our customer service for it.

5. Refusal of transaction

To be eligible to purchase products from us on this website and form a contract, you must:
• Be at least eighteen years of age
• Register using your real name, phone number, e-mail address and payment details
• Provide a shipping address that is not a PO-box or Poste restante.
• Use a valid credit/debit card that is acceptable to our bank partner or an alternative accepted payment method (such as PayPal)

We cannot accept your order if any of the following occurs:
• If your payment is not accepted by our applicable payment partner (e.g. SVEA or PayPal)
• If we are unable to deliver for reasons out of our control – for instance, if a product has been discontinued by our supplier.

6. Ways of delivery and Availability

We offer different delivery options, depending on the country of destination.
Swedmog AB uses different suppliers when delivering products, depending on destination and kind of product.

When ordering a product from Swedmog AB, you will be informed on which delivery option was chosen in your tracking information.
We will always choose the best shipping delivery option for you.

Though the expected time of delivery varies between different products, you will find the expected time of delivery next to the information about the selected product.
If you have ordered several products and the time of delivery varies between the different products, we will, under certain circumstances, split the order and send a part delivery of your order as soon as possible.
The cost of the part delivery will in this case be paid by Swedmog AB.

As soon as your order has been shipped from our warehouse, we will send a shipping confirmation by e-mail.

7. We deliver to following countries

Austria, Denmark, Finland, Sweden, Germany, Italy, the Netherlands, Norway, Poland, Spain, and the United Kingdom.

8. Transport liability

Swedmog AB is responsible if the shipment is damaged or lost during transportation to the customer.
We strongly recommend using a trackable and insured shipping service if a product is returned.
It is not obligatory, but we recommend using the original packaging or similar to avoid damage when returning a product to us.

If shipments with obvious damages are delivered, you are obliged to make a complaint to the transportation company immediately and to refuse the acceptance of the shipment.

Please always contact our customer service by email or phone:
info@sagroparts.com or +4649949055.
Our customer service representative will then inform you of how to proceed with the complaint.

9. Undelivered package

In most countries, our shipping partner will make at least two attempts at delivery before sending the parcel as a return to us.
In some cases, the shipment will even be stored at a service point for up to seven days to allow the customer to pick up the parcel. In this case, you will be notified by the applicable shipping company.

However, if the carrier was unable to deliver the package to the recipient and the parcel is returned to us, SWEDMOG AB has the right to charge you with the amount of 50 EUR for the return and handling costs.

10. Complaints

Please contact our customer service at info@sagroparts.com if any problems have occurred with your order or shipment.
This includes problems such as transportation damage, defective products, or in any other way incorrect orders.

If the parcel arrives in bad condition and the products inside are missing or damaged, you will also need to make a complaint to the delivering company, e.g. DHL or the applicable local delivery service, directly after discovering the problem.

Please note that we always need photographic evidence of the parcel and the damaged items sent to us by email in order to handle your complaint.

If you are returning a product, after agreement with one of our customer service representatives, use the original package, including a description of the damage and clearly mark the return parcel with ‘RETURN’ and your original tracking number to avoid any unnecessary customs charges.

Return the parcel to:
SWEDMOG AB (Reg. no. 556204-0823)
Ljungnäsvägen 5, SE 38332 Mönsterås, SWEDEN

Warranty claims do not apply to:

- If the procedure has been done without our consent
- Wear parts, e.g. flails, pads, etc.
- If the item was assembled incorrectly
- If the product has not been checked against the existing part

We do not accept costs for:

- Assembly/disassembly of faulty goods
- Repairs at another workshop
- Any consequential costs caused by the faulty product
- Production loss or downtime

Swedmog AB’s suppliers offer guarantee or warranty on some products. Contact customer service for more information about a guarantee/warranty on a specific product.

11. Return policy/Right to cancel

If you are not completely satisfied with your products, you can return them to us.
Swedmog AB complies with the European Union E-commerce Directive.

This means that you have the possibility to cancel your contract within 14 days, without providing us with a reason.

The cancellation period will expire after 14 days from the day on which you or a third party, other than the carrier, has acquired physical possession of the last good.

To exercise the right to cancel

You must inform us (SWEDMOG AB, Ljungnäsvägen 5, SE 38332 Mönsterås, Sweden, info@sagroparts.com, Tel +46499-49055) of your decision to cancel this contract by sending us a clear statement.
This can be done by post or email.

When returning a product, we strongly recommend that you use a trackable shipping service when returning a product.
To avoid unnecessary costs, always mark the package with the word "RETURN" and your original tracking number.
Return the package to: SWEDMOG AB (Reg. no. 556204-0823)
Ljungnäsvägen 5
SE-38332 Mönsterås
SWEDEN

If you cancel this contract, we will reimburse you for all payments received, including delivery costs (except for any extra costs if you chose a more expensive shipping method than the standard delivery offered by us).

We will use the same payment method as you used for the order to issue your refund, unless otherwise agreed with our customer service (info@sagroparts.com).
There are no additional fees as a result of this refund.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods.
We may make a deduction from the reimbursement for any loss in value if the loss is due to unnecessary handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

11.1 Depreciation

As a consumer, you have the right to examine the product before returning it.
When the return is back with us, an assessment of the condition of the item will be made.
If we assess that the product is in a worse condition than when it was received, we will charge you for the depreciation.
You will then be informed about this in connection with the refund process.

11.2 Effect of cancellation

If you cancel this contract, we will reimburse you for all payments received, including delivery costs (except for any extra costs if you chose a more expensive shipping method than our standard delivery).
If only part of an order is returned, the delivery cost will not be refunded.
We will use the same payment method for the refund unless you have agreed otherwise with our customer service (info@sagroparts.com).
There are no additional fees for this refund.
We may withhold reimbursement until we receive the goods back or until you provide proof of shipment.
We may deduct for any loss in value if the loss is due to unnecessary handling beyond what is necessary to establish the nature, characteristics, and functionality of the goods.

12. Cancellation by us

We reserve the right to cancel the contract if any of the following occurs:
• We have insufficient stock and cannot reorder a product for delivery (e.g., if a product has been discontinued).
• Insufficient information was provided for us to deliver the goods.
• False information was provided by you during the ordering process.

13. Alternative/Online Dispute Resolution

The European Commission has launched an online platform for resolving disputes through an Alternative or Online Dispute Resolution (ADR/ODR).
This platform allows disputes to be settled out of court in a cheaper, easier, and faster manner.
The ODR has been operational since January 9, 2016 and is accessible at: https://ec.europa.eu/consumers/odr/

14. Laws

These conditions comply with the EU E-commerce Directive.
We may change and update these Terms and Conditions at any time without prior notice.
For each order, the Terms and Conditions on this site at the time of order apply.

Last updated: March 1st, 2025.